General remote support. Min. charge per ticket. Work resumed after 15 min is billed at new ticket minimum. Previously $33.75/hr (site rate).

Server Troubleshooting, Dedicated Training, Specialized software. Billed in 15-min increments. Previously $43.75/hr (site rate).

Billed in 15-min increments of $42.50. Travel to/from technician office included in billable time. Dispatch charge included in Onsite Charge. Previously $150/hr (site rate).

Server Troubleshooting, Dedicated Training, Specialized software. Billed in 15-min increments of $53.75. Travel time included in billable time. Previously $195/hr (site rate).

Highest-complexity engagements requiring advanced specialist expertise. Applied at BullerTech discretion. Billed in 15-min increments of $62.50.

Flat $100 fee plus 1.3x the applicable rate of, billed in 15-min increments.

Onsite scheduled appointments cancelled within 1 business day of appointment time incur a cancellation fee. Give 1 business day notice to avoid fee.

Cancellations without 4-hour notice or repeated cancellations. Give 4 hours notice when cancelling a remote support appointment.